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en:tracking_error

Tracking - Error handling

General

If your server cannot be reached in the agreed-upon manner (FTP, sFTP, HTTP), PDI will attempt to store the status messages on your server multiple times.

The number of attempts and the waiting time between attempts can be custom configured for each project. By default, PDI makes 3 attempts at 30-minute intervals.

If a response is not possible, the transmission is stopped. PDI then automatically sends an email to the email contact you named at the beginning of the project.

You can obtain debugging information from that email that could help you solve the problem.

The email also contains a link to restart the transmission of the status messages that have been stopped.

Should the transmission fail again, you will receive another email. This will continue until the problem is fixed.

en/tracking_error.txt ยท Last modified: 2019/04/08 16:35 (external edit)