Upon request, we can set up access to a personalised “myPDI” Web interface for your support needs.

https://pdi.elanders-germany.com

We check orders transmitted via SOAP or sFTP for content and completeness. Once they pass that test, the data transmitted is used to create one or more orders. In case of an error, you will receive details about the error here and can correct them and retransmit your data. Transactions with errors are automatically deleted by PDI.

Here you can see orders from transactions that have passed the basic check. Now “preprocessing” takes place. Here, some more time-consuming checks are carried out (such as preflight of PDF files). Once an order is assigned the status “new”, the ordered items can automatically be produced.

You have standard report templates available for use. The report is created based on the filter settings you make when requesting the report. You receive notification by email once your report is ready for retrieval. Reports are automatically deleted again after 30 days. Upon request, we can provide report templates personally customised to your projects.

The “Order reference (O reference)” can contain your own order number. For PDI, the content transmitted is only an arbitrary string.

Your orders are assigned the status “sent” when they leave our company. If tracking is avail, for example through DHL or UPS, the order will be assigned the status “in delivery” and later, e.g. “delivered” once the package has been delivered to the recipient.

The business data will be stored for 10 years if production took place (status > new). Production data, that is, PDFs, images, and address data, unless otherwise agreed on, will be deleted a few days after shipping.

No, the order must be retransmitted in this case.

All details are available by clicking the little blue “i” icon.